1.1. What are Gadgetshieldz Screen and Body-protectors?

Gadgetshieldz screen and body protectors are film layers that protect your devices' screens, back panels and body frames from scratches and fingerprints. These are custom cut according to devices' dimensions to provide a seamless, optically clear protection without adding bulk. Being only 0.2 mm thick, it gets convenient for you to carry your device freely once applied.

1.2. What is the difference between GadgetShieldz Ultra clear protectors and Matte protectors?

The GadgetShieldz ultra-clear protector is glossy and crystal-clear. It offers unhindered screen clarity and brightness. It is ideal for those who frequently use phones under bright sunlight. The GadgetShieldz matte protector is a low-shine and anti-reflective alternative. You will see a slight reduction in sharpness and darkness levels on the screen, with a slightly grainy effect on lighter backgrounds. It is recommendable if you want to reduce glares and smudges. Both provide the same level of scratch protection.

1.3. What are case-fit screen protectors?

Case-fit screen protectors are the type of screen protectors curated especially for devices with a phone case. The edges are slightly shorter for our case-fit screen protectors so that it does not clash with the phone case or cover on your device.

1.4. What's the deal with Self-healing technology in GadgetShieldz protectors?

GadgetShieldz protectors get nano polymers embedded in them using a proprietary technology that enables the film to self-heal itself from scratches and fingerprints. After all, what good is a screen protector that can't self-defence from scratches?

1.5. How are Gadgetshieldz protectors better than generic protectors?

• GadgetShieldz protectors cover screen, back panel, and side frames seamlessly and without adding bulk, unlike conventional screen protectors.
• Generic screen protectors are applicable exclusively on screens. Our screen protectors are so flexible that they can cover even the most complex curves of your device along with the screen.
• Embedded with nano polymers using proprietary technology, our screen and body protectors can self-repair themselves from scratches and fingerprints.
• Our protectors contain military-grade TPU, which is exceptionally resilient in preventing scratches from your devices compared to usual screen guards and body protectors.

1.6. How are GadgetShieldz protectors better than tempered glass protectors?

• Tempered glass screen protectors are applicable only on flat or moderately curved screens. But, our screen protectors are ultra-flexible to cover even the most complex curves of your device and its screen.
• Although tempered glass protectors provide better drop protection, they start chipping and cracking from the edges after a few weeks of usage. But, this does not happen with our screen and body protectors as they contain military-grade TPU, which is more rigid and resilient in preventing your device from scratches.
• Embedded with nano polymers using proprietary technology, Gadgetshieldz screen and body protectors can self-repair scratches which no Tempered Glass protector can do.

1.7. Are GadgetShieldz protectors removable?

Yes, GadgetShieldz protectors can be removed easily from your device. If you wish to remove the protector from your device, start peeling the protector from any corner.

1.8. Do Gadgetshieldz protectors leave a sticky residue?

None of our screen protectors leaves any residue when removed.

1.9. Is it reusable?

No, they are not reusable. The protectors may deform and cause a change in shape and size once removed, thus rendering them unusable. They can be peeled off early during the application procedure if the protectors are still wet and have not settled on the device.

1.10. Do the protectors come pre-cut?

GadgetShieldz protectors are customized and cut precisely for your device. Peel the cover off the protectors and apply them using the instructions.

1.11. Can I remove the battery cover freely after applying the GadgetShieldz protector?

Yes, you can remove it as you would for a device without a body protector.

1.12. Can I apply it over the curves or bends on my device?

You most definitely can! Gadgetshieldz protectors are ultra-flexible and precision-engineered, making it easier to apply and stick down firmly over the curves and contours of your device, no matter how complex. This is one of the unique features of GadgetShieldz protectors compared to usual screen protectors, which are applicable only on flat areas of the screen, leaving the edges vulnerable.

1.13. Is it going to change the shape or size of my device?

Never. Being just 0.2mm thick, GadgetShieldz protectors do not add any bulk to your devices. In fact, the protectors are virtually invisible after application.

1.14. Will protectors make the screen hazy or blurry?

Any haziness that forms after installation would disappear within 12-24 hours if you thoroughly follow the instructions and squeeze out the soap solution used during the application procedure.

1.15. How to get rid of air bubbles under the protector?

Before installing the screen protector, remember to clean the screen before application and use the squeegee card after applying the protector. If bubbles are still there, use your finger to press on the bubble for a few seconds.

1.16. Will the screen protectors affect the touch screen functionality of my device?

Gadgetshieldz screen protector is highly touch-sensitive and fully compatible with the functionality of your device.

1.17. Can I use charging cradles and docks with GadgetShieldz applied on my device?

Yes, being just 0.2mm thick and custom cut, GadgetShieldz will not hinder with the docking functionality.

1.18. Will you make Gadgetshieldz protectors for my device?

If we do not have a GadgetShieldz protector for your favourite device, just reach out to us through the Product Request Form. After that, we will let you know if we will make protectors available for your device. Alternatively, you can check our website from time to time for updates in our catalogue with Gadgetshieldz protectors for the latest electronic gadgets. You can also signup for our Newsletters and join our social media channels for the latest product announcements. You can join our social media channels using the following links:

• https://www.facebook.com/Gadgetshieldz
• https://twitter.com/gadgetshieldz
• https://www.youtube.com/gadgetshieldz_YT
• https://www.instagram.com/Gadgetshieldz

2.1. What are Skinnova skins?

Skinnova skins are thin, adhesive, textured/non-textured and opaque film layers that protect the back and sides of your device from scratches and fingerprints. These skins are made only from authentic 3M materials and are available in many textures. This variety gives you the freedom to customize the look of your phone. Moreover, these are custom cut for the device. Hence, these adhere directly to the device, providing seamless protection without adding bulk. Being only 0.2 mm thick, it gets convenient for you to carry your device freely once applied.

2.2. How are Skinnova skins better than other skins?

• Our skins are cut with the most intense precision out there. Our mobile skins line up accurately to every corner of your device to provide the best mix of style and scratch protection that no other skins can provide.
• Unlike other generic skins, Skinnova skins are made only from authentic 3M materials that will give your phone a premium look and superior protection.
• Skinnova skins are designed to cover the back panel, including side frames and corners of your devices.
• Skinnova skins are a lot tougher and more resilient compared to generic skins you find elsewhere in the context of preventing your precious gadgets from scratches.

2.3. What are flat back skins and Full back skins?

Flat Back skins are mobile skins designed to cover only the back panel of your phone and not the side frames. Full Back skins are mobile skins manufactured to wrap your phone's back panel and side frames, i.e. the entire exterior body.

2.4. Are the Skinnova skins removable?

The skins can be removed without leaving any residue behind. To remove, just peel off the skin starting from any corner.

2.5. Are Skinnova skins waterproof?

Skinnova skins are 100% waterproof. These skins will not get affected even when your device is submerged or exposed to water.

2.6. Are Skinnova skins fade-proof?

Skinnova skins, when applied to your device, will retain their premium look without fading or discolouring and even when exposed to varying climatic conditions.

2.7. Are the Skinnova skins compatible with wireless chargers?

Our skins do not affect the wireless charging of phones in any way. It will charge your devices as it does on a wireless charger without any skin.

2.8. Will the Skinnova skins leave behind any residue?

Skinnova skins will not leave any residue on your devices. Though we highly doubt you will ever remove our skins after applying them on your device.

2.9. Do the Skinnova skins come pre-cut?

Skinnova skins are customized and are precisely cut according to the elements and measurements of your device(s).

2.10. Will you be making Skinnova skins for my device?

We keep developing skins for all the latest and most popular mobile devices. If we do not have a skin for your favourite device, just reach out to us through the Product Request Form. After that, we will let you know if we will be making skins available for your device shortly. You can sign up for our Newsletters and join our social media channels for the latest product announcements. You can join our social media channels using the link :

• https://www.facebook.com/Gadgetshieldz
• https://twitter.com/gadgetshieldz
• https://www.youtube.com/gadgetshieldz_YT
• https://www.instagram.com/Gadgetshieldz

3.1. What is the difference between X.Glas Ultra and X.Glas Plus ?

The X.Glas Ultra is made with CORNING glass, and the X.Glas Plus is made with high-strength aluminate glass to give your device's screen the best durability.

The X-Glas Ultra's 3D-polished rounded and bevelled edges allow frictionless swipes and a seamless appearance, while the 2.5D curved edges of X-Glas Plus make constant swiping easier.

The 2X-reinforced edges of X.Glas Ultra prevent chipping over time, while the reinforced edges of X.Glas Plus prevent chipping more effectively than other generic tempered glass.

X.Glas Ultra’s 0.44mm ultra-thin profile provides the highest optical transmittance, which will give an eye-popping screen viewing and gaming experience. The 0.33mm profile of X.Glas Plus ensures the pictures and videos are seen exactly the way they are meant to be.

Both Ultra and Plus offer an Anti-fingerprint Ceramic Coating for a smoother touch with lesser fingerprints and a Nano Silicone Adhesive for faster bubble free application.

3.2. Is X.Glas case compatible?

X.Glas covers most of your screen glass but leaves enough gap around the screen to be compatible with most cases. Cases which protrude into the screen area of the device might not be compatible with our tempered glass.

3.3. Do I have to use a case with the protector?

X.Glas tempered glass screen protectors would provide protection to your screen but the rest of the device would still stay vulnerable if it is not protected using a case. In fact, we would recommend using a case with tempered glass screen protectors if you would want to prevent the edges of your screen and the tempered glass from chipping and cracking easily.

3.4. My Tempered glass got chipped /damaged while using my phone. Will I be eligible for a replacement?

Warranty is not applicable for chipped or damaged tempered glass. While we stand behind the quality of our products, all glass screen protectors are designed to crack in most situations to protect the impact from reaching your phone.

Tempered glass screen protectors are designed to offer the same experience as your bare unprotected screen but will crack the same way as any glass screen. In absence of a tempered glass, the same impact will reach the original screen glass and might break the screen under most circumstances.

3.5. Can I purchase application tray separately for the X.Glas Ultra?

No. The tempered glass comes attached with the tray, designed exclusively for the glass and the compatible model and cannot be purchased or used separately.

3.6. Can I re-apply Tempered Glass Screen Protector?

If misaligned during installation, the Tempered Glass can still be lifted and repositioned immediately. However, once the glue has adhered to the phone's screen for more than 12 hours, it cannot be reapplied.

3.7. How do I get the dust and lint off the adhesive side of my glass protector? What if I find dust particles after applying my screen protector?

Assuming you see dust particles on the adhesive side before application:

• Hold the glass from the edges and avoid touching the adhesive side with your fingers to prevent more dust and fingerprints.
• Use the dust sticker to press firmly on the areas where dust is stuck and peel off to remove the dust particles. Repeat this for other dust particles, if any.
• Once all the dust is removed from the adhesive side, apply the screen protector.

If dust particles are found under the tempered glass after application:

• Avoid removing the entire screen protector to remove the dust particles after application.
• Find the edge closest to the dust particle and carefully peel it off. Use the dust sticker to press firmly on the areas where dust is stuck.
• Stick it back once all the dust is removed.

3.8. What is covered in your Warranty for X.Glas Tempered glass?

Our General Tempered Glass Warranty covers any defect that is the result of manufacturing errors, performance or compatibility issues for a period of 30 Days. This does not include application failure, day to day wear and tear and any chipping or breakage during usage.

If your package arrives damaged, let us know within 48 hours and we'll send you a suitable replacement.

3.9. How do I process warranty claims?

To process the warranty, the customer must address their concerns by explaining the nature of the issue by writing to us at [email protected].

The following are mandatory for faster processing of claims at the time of raising an issue:

• Image of the tempered glass on the device highlighting the issue.
• Image of the Tempered Glass on the device with the Screen Turned-Off.
• In case of touch issues, please attach a 10-second or higher duration video detailing the issue.

Please note that you may be asked to provide more details by our customer support executives if the provided images or information is not clear enough to validate the claim.

3.10. Is X.Glas compatible with optical fingerprint sensors?

Yes, it is. Optical fingerprint sensors use light and since our tempered glass have high optical transmittance, the sensors function normally as they should.

3.11. Will the tempered glass affect the front camera?

No, it will not. The tempered glass's high optical transmittance keeps the front camera pristine and perfect.

3.12. Will X.Glas hide existing scratches on my screen?

It will hide some of them but not all scratches can be hidden due to its high optical transmittance (clarity).

3.13. Is a Tempered glass screen guard worth it?

For the kind of money you have to spend on premium smartphones, it is highly recommended to protect your phone's display in order to avoid costly repairs and replacements. Imagine having to pay ₹28,000 for your iPhone 13 Pro Max screen repair.

3.14. Should I put tempered glass on a Gorilla Glass screen?

Yes, it’s recommended to use tempered glass on Gorilla Glass. Though Gorilla Glass is damage-resistant, it can still break at times due to accidental falls with great impact.

3.15. Why X.Glas tempered glass is expensive compared to other brands?

X.Glas is made with CORNING and High-aluminate glass which makes it stronger than other tempered glass and more damage-resistant. With the high optical clarity that X.Glas provides, you get the best possible visual experience.

3.16. I have a few air bubbles under my tempered glass. How do I remove them?

Method 1

Put a microfiber cloth over your thumb and then gently press the bubbles towards the phone's edge. Repeat the same until the bubbles are fully gone.

Method 2

Find the edge closest to the bubble and carefully peel that part. Stick it again and wait for it to settle. Then follow the method 1. Repeat the same around the corners that have bubbles.

5.1. How do I place an order?

5.2. I have a coupon/promo code. Where do I apply it to get the discount?

You can enter the code during the checkout process and apply the discount. You will be able to see the discounted rate on the checkout page.

5.3. How do I know whether my order has been successful?

Once your payment is processed through the respective payment gateway, you will be redirected to our site, where you can check the order details. Your order will be marked as Processed, and you will receive a confirmation email. Check your spam folder if you have not received your order confirmation email. Please add our email [email protected] and [email protected] to your address book to ensure our emails do not land in your spam folder.

5.4. How do I check my order status?

You can click on My Account and check the order status. Your order will be marked as shipped once it is dispatched. You will receive a shipping confirmation email with the tracking number (if available) and the shipping partner's name. You can use the tracking number to track your package on the respective shipping partner's website and contact them for any delivery issues.

5.5. Can I pick up my order from your location?

Unfortunately, we do not stock any of our products in our offices and do not offer any order pick-up.

6.1. What payment methods are supported?

We support all Credit / Debit cards, UPI, Net Banking Cash cards, Wallets and many other options. These payments are processed by our highly secured payment partners, PayuMoney and Razorpay.

For International customers, we support all major Credit cards, Debit Cards and other payment options supported by PayPal and Stripe.

6.2. Is COD (Cash on Delivery) available?

6.3. Can I offer a cheque for the payment in place of cash?

6.4. What currency are your prices listed in?

6.5. Is it safe to shop on your site?

6.6. What are your shipping options?

6.7. Do you ship internationally? What are the shipping options?

6.8. Will there be any customs duties/taxes for international orders, and who pays them?

6.9. Do you ship on holidays and weekends?

6.10. How do I track my package?

6.11. I have still not received my order. What should I do?

7.1. Do you offer a Return Policy & is it applicable on COD?

Yes, we offer a 30-Day Money-Back Guarantee. If you are not 100% sure that you can install GadgetShieldz products on your device, email us the reasons for your return. Once we confirm your request, return the entire package in an unused and resalable condition for the refund. The packaging and the contents must be kept in the same condition as received. There will be no refunds for packages which are returned without email confirmation. There will also be no refunds for damaged or partially used products.

Please note that there will be a deduction of Rs.100 (US$ 1.99) as restocking fee from the refunds for each ordered item. Any shipping, or handling charges paid will not be part of the refunds. In cases where packages are refused at the time of delivery, there will be an additional charge of Rs.100 which will be deducted over and above any restocking fee applicable on your refunds. There will be a deduction of Rs. 250 for devices like laptops, Macbooks, Playstations (devices apart from mobiles and earbuds). This is to cover the shipping fee which we initially bear on behalf of the customers as Free and the return shipping fees that our shipping partners charge us for each package. Refunds are NOT applicable for orders placed through Cash On Delivery.

7.2. How do I cancel my order?

Email us at [email protected] with your order details and cancellation request to cancel your order if you wish to.

7.3. Can I cancel the order before delivery?

You can cancel your order within 12 hours of order placement only if it has not been shipped. Once orders are shipped, refunds will be processed after we receive the returned package from your side.

If a package is refused during delivery or returned due to consignee unavailability, a restocking fee of ₹120 will be applicable. This amount will be deducted from your refund amount. There will be a deduction of ₹250 for devices like laptops, Macbooks, and Playstations (devices apart from mobiles and earbuds). This is to cover the initial shipping fee we bear on behalf of the customer and the return shipping fees our shipping partners charge us for each package.

7.4. How do I return the package, and who pays for the return shipping?

If you are unsure of the product and want to return it to us, email us the reason for your return. Add necessary images of the product and the package received for verification. Once we confirm your request, return us the entire package in an unused and resalable condition. There will be no refunds for packages which are returned without email confirmation.

Please note there will be a charge of ₹75 to be deducted from your refund. This is to cover the initial shipping fee we bear on behalf of the customer.

7.5. Can I get a replacement if I have placed the wrong order?

If you have placed an order for the wrong product and want a replacement, you will have to return the initial package to us in an unused condition. Email us the reason for your return and attach the necessary images of the product and the package received for verification. Once we confirm your request, return us the entire package. There will be no replacement for packages which are returned without email confirmation.

Replacement reshipping will be processed after the collection of the reshipping fee of ₹75 to be borne by the customer. For products like Laptops, MacBooks, and PlayStations (devices apart from mobiles and earbuds), there will be a reshipping fee of ₹150 collected from the customer to resend the correct order.

7.6. How much time will it take for my refunds to show up?

Once we receive your returned package, your refunds will be processed within 1-2 business days. Once the refund has been processed, allow 6-7 business days for it to reflect in your original payment source. Sometimes, it might take around 10-12 business days for the amount to reflect in your payment source.

7.7. What will be the mode of refund?

Your refunds will be sent to the original payment source used while placing the order. For example, if you used a credit card to make the payment, your refund will be processed to the same credit card.

7.8. Is a refund possible for Cash on Delivery Product?

Unfortunately, refunds are not possible for cash on delivery orders due to the customized nature of the product. If you are willing to return the product for a replacement, please pack the order carefully and ship it to us using a reputed courier service with pre-paid shipping. The product has to be in an UNUSED and resalable condition. Please note that there will be a reshipping fee of ₹75 for the replacement.

7.9. Is it necessary to share pictures to get a replacement package?

In case of a replacement/refund, the customer is required to share the product and packaging images to verify the claim. Once verified, we will do the needful.